Frequently Asked Questions
Everything you need to know about shopping with Journee Collection.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website's tracking page or the carrier's portal to see real-time updates.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Center to initiate a request and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I determine the right shoe size for me?
Most of our styles run true to size, but we recommend checking the 'Size Chart' link on each product page for specific measurements and fit recommendations, including wide-width options.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How should I care for my Journee Collection shoes?
To maintain the quality of your footwear, we recommend wiping them down with a damp cloth and mild soap. Avoid machine washing and keep them away from direct heat sources to prevent material damage.